Terms & Conditions

This website is operated by Long Story Short Bookshop Ltd.  When you access this website you acknowledge that you have read and agreed to the terms and conditions below:

  • Contract, Payment & Delivery
    All payments for orders accepted by Long Story Short are to be made in New Zealand currency and any contract arising from this site is governed by the laws of New Zealand. Delivery charges within New Zealand will be calculated for each order and shown as a separate item before you choose to enter your payment details and send the order to be processed. Delivery will be by courier or by any delivery service as chosen by Long Story Short. We endeavour to send out orders within 24 hours. Tracking is used on all orders nationally.
  • Product Availability 
    Products may be added to or removed from this site from time to time and from time to time products listed on the site may not be available. While Long Story Short does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
  • Orders, Price and Payment 
    All prices quoted include Goods and Services Tax. 
    Prices may increase or decrease from time to time. 
    You must pay by cash (in store or direct bank deposit), credit or debit card. 
    Your card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and for delivery. 
  • Exchange Policy 
    Goods purchased online can be exchanged in-store for credit to the same value. We do not provide cash refunds. Exchanges must be in pristine condition and be returned within 30 days of the purchase date. 
  • Online store terms 
    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 
  • Overseas Customers 
    We do not send books overseas but can accept orders from overseas customers for delivery within New Zealand on these same terms & conditions 
  • “On hold” Order Collection 
    Orders must be collected within 14 days from the date you are notified by email that your order is ready for collection. If your order is not collected within this time, your order will be cancelled. Long Story Short may then allocate those Goods to another customer and your refund will be credited to the card you used for your order, less any administration fee payable. You acknowledge that we may record the details of any identification provided in relation to collection of products. 
  • Offer and Acceptance of Order 
    When you place an order with us, you are making an offer to buy goods. This occurs when you place your order on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order, including entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will send you an email to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it. We will take payment from you when we accept your order. 
  • Modifications to the service and prices 
    Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 
  • Cancellation and Product Return 
    You may cancel an order without charge at any time up to the dispatch of goods to your address. Any charge to your credit card will be credited. All of our new books should reach you in perfect condition, if for any reason you are dissatisfied with the condition of the book you have received, you may return it, within 7 days, for a full refund of the purchase price, less the cost of handling and delivery costs, once the product has been received by us. While we try to ensure that the price and description of goods or services is accurate, from time to time there may be an error with listing a product on our website or a technical error in the processing of your order. We reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted. 
  • Personal Information 
    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 
  • Prohibited uses 
    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 
  • Disclaimer, Limitation of Liability and Indemnity 
    To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of: Errors, mistakes or inaccuracies on the website; You acting, or failing to act, on any information contained on or referred to on the website or any linked website. Personal injury or property damage of any kind resulting from your access or use of the website; Any unauthorised access to or use of the websites secure servers; Any interruption or cessation of transmission to or from the website.
  • Privacy Policy
    We collect personal information from you, including information about your:
    - name
    - contact information
    - billing or purchase information
    We collect your personal information in order to:
    - complete orders via our online shop or send you information as per our enewsletter subscription option.  
    Besides our staff, we share this information with:
    - our payment gateway providers in order to ensure payment for goods purchased via our website. Providing some information is optional. If you choose not to enter payment information, we'll be unable to complete an online shopping transaction.
    You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please email us at hello@longstoryshort.nz or call or text us on 021811183.